Terms & Conditions

Welcome to SafePractix ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and platform (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

SafePractix provides medico-legal defense, professional indemnity insurance arrangement, and related advisory services to medical professionals and establishments. These Terms apply to all users, including members, visitors, and partners.

• Eligibility: You must be a licensed medical professional or represent a medical establishment in India to access premium services. Membership requires accurate information and payment of applicable fees.
• Services Provided: We offer medico-legal representation, insurance facilitation, AI-driven risk assessments, and advisory support. Services are subject to availability and may involve third-party insurers (e.g., Bajaj India Insurance Company Limited).
• Fees and Payments: Fees are non-refundable. No discontinuation of membership is allowed. Payments must be made via approved methods. Renewal is annual; delays due to your fault may end monetary coverage.
• AI and Data Usage: Our AI tools analyze user-provided data for risk prediction. You grant us a non-exclusive license to use such data for service improvement, anonymized and in compliance with privacy laws.

• Coverage Arrangement Only: SafePractix facilitates access to insurance products, but the final contract is issued by the relevant insurer and remains subject to that insurer's underwriting, policy wording, exclusions, endorsements, and approval process.
• Duty of Full Disclosure: You must provide complete, accurate, and current disclosures regarding qualifications, registrations, claims history, disciplinary matters, and any other material fact. Omissions may lead to rejection, cancellation, or claim denial.
• Policy Effective Date and Renewal: Insurance protection begins only from the effective date confirmed in the policy schedule or written insurer confirmation. Renewal is not automatic unless specifically agreed in writing.
• Premiums, Taxes, and Charges: Premiums and applicable taxes must be paid within the stipulated timeline. Non-payment or delayed payment may suspend or prevent coverage even if you continue using other SafePractix services.
• Claims and Incident Reporting: You must notify us and the insurer immediately upon becoming aware of any complaint, legal notice, or adverse event that may give rise to a claim. Delayed reporting may prejudice your rights under the policy.
• No Guarantee of Claim Admission: SafePractix may assist with documentation and coordination, but we do not guarantee that an insurer will admit, settle, defend, or pay any claim. All claim outcomes depend on policy terms, facts, and insurer assessment.
• Exclusions and Limits: Coverage may exclude fraud, intentional misconduct, criminal acts, practice outside licence, non-disclosure, and events outside the territorial or policy period scope. Review the final policy wording carefully.

• Scope of Legal Support: Legal protection services may include initial response guidance, case assessment, document review, drafting support, coordination with panel advocates, and assistance during complaints, notices, consumer disputes, or regulatory proceedings, depending on your plan.
• Cooperation Requirement: You must promptly provide complete records, notices, patient communications, consent forms, clinical notes, and timelines requested for case review. Our ability to assist depends on timely cooperation and the accuracy of information received.
• Counsel Allocation and External Lawyers: SafePractix may connect you with internal or panel legal professionals subject to availability, conflicts checks, and case suitability. If you choose independent external counsel, reimbursement will depend on your specific plan or insurer approval.
• No Litigation Outcome Guarantee: Legal protection services are advisory and defensive in nature. We do not warrant success in litigation, settlement, mediation, or regulatory hearings. Legal outcomes depend on facts, evidence, forum, and judicial discretion.
• User Conduct and Strategy Decisions: You must not admit liability, settle claims, alter records, destroy evidence, or make public statements on an active matter without consulting appropriate legal counsel. Contrary actions may affect continued support entitlement.
• Service Limits: Legal support may be limited by plan type, issue complexity, geography, court forum, urgency, or incomplete documentation. Certain personal disputes unrelated to professional practice may fall outside service scope.

• Nature of AI Services: SafePractix may offer AI-assisted transcription, chronology building, metadata capture, documentation support, anomaly detection, evidence organization, and tamper-evident record management. These tools assist professional workflows and do not replace clinical judgment or legal expert opinion.
• Input Responsibility: You are solely responsible for ensuring that files, media, patient information, and uploaded material are lawfully collected, accurate, and uploaded by an authorized person. You must obtain all necessary consents and approvals before submitting data to the platform.
• Evidentiary Integrity Features: Where enabled, the platform may create timestamps, audit logs, version trails, file hashes, and access histories. SafePractix does not guarantee that any record will be accepted as conclusive evidence by a court, tribunal, insurer, or regulator.
• Prohibited Manipulation: You must not knowingly upload fabricated, misleading, unlawfully obtained, or impersonated material. Any attempt to tamper with logs, alter chronology, or misuse evidence workflows may result in suspension, termination, and reporting to appropriate authorities.
• AI Output Review: AI-generated summaries, transcriptions, risk flags, and recommendations may contain errors or contextual limitations. You must review all outputs before relying on them for patient care, incident response, legal filing, or regulatory disclosure.
• Retention, Access, and Disclosure: We may retain records, logs, and service metadata for operational, compliance, fraud prevention, and dispute management purposes. We may disclose relevant data when required by law, valid court order, or insurer process.

• Provide truthful, accurate, and current information and update it as needed.
• Do not misuse Services for illegal purposes or infringe on third-party rights.
• Comply with all applicable laws, including those related to medical practice and data protection.
• Indemnify SafePractix against claims, losses, or liabilities arising from your misuse of Services.

• Services are provided "as is" without warranties. We do not guarantee outcomes in legal proceedings, insurance claims, or regulatory matters.
• We are not liable for indirect, consequential, or punitive damages arising from use of or inability to use our Services.
• Maximum liability is limited to the total fees paid by you to SafePractix in the last 12 months preceding the claim.
• Force majeure events (e.g., natural disasters, pandemics, government actions) excuse performance delays or failures beyond our reasonable control.

All content on SafePractix, including AI algorithms, software, text, graphics, logos, and proprietary platform elements, is our property or licensed to us. You may not reproduce, distribute, modify, or commercially exploit any part of the platform without our prior written permission.

We may terminate or suspend your access to SafePractix services for material violations of these Terms, fraudulent conduct, misuse of the platform, or conduct that may expose us or third parties to liability — with or without prior notice. Upon termination, payment obligations and accrued rights and liabilities survive.

These Terms are governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

We may update these Terms from time to time to reflect changes to our services, legal requirements, or business operations. The updated version published on the website will apply from its stated effective date. Continued use of SafePractix after changes are published constitutes acceptance of the revised Terms. If you have questions, contact us at support@SafePractix.in.