Privacy Policy

At SafePractix, we are committed to protecting your personal, professional, and medical data with appropriate administrative, technical, and operational safeguards. This Privacy Policy applies to information collected through our website, platform, communication channels, onboarding workflows, and service interactions across our medico-legal ecosystem.

• Personal Information: Name, phone number, email address, city, address, and other identity or account details shared by you.
• Professional Information: Qualification details, registration data, specialty, clinic or hospital information, and practice-related credentials.
• Case or Service Data: Documents, notices, claim records, medico-legal timelines, consultation notes, and service-related materials uploaded or shared by you.
• Technical and Usage Data: IP address, browser type, device context, session interactions, and website analytics information.
• Sensitive Information: Where relevant to the service, medical or health-related information may be processed with heightened care and restricted access.

• To create and manage your account, onboarding, subscriptions, and service access.
• To provide insurance facilitation, legal support coordination, audits, AI-assisted documentation, and related medico-legal services.
• To communicate important updates, support responses, reminders, policy notices, and billing information.
• To monitor service quality, improve workflows, detect misuse, and strengthen operational security.
• To comply with applicable legal, regulatory, contractual, or record-keeping obligations.
• To use anonymized or aggregated insights for analytics, research, or service improvement where appropriate.

• We may share data with insurers, legal professionals, technology vendors, payment processors, or service partners where necessary for delivering the requested service.
• We may disclose information where required by law, court order, regulatory process, or a lawful government request.
• We may share limited information during fraud prevention, dispute resolution, platform security, or rights protection activities.
• We do not sell your personal data as a commercial data product.

SafePractix uses secure infrastructure, access controls, data handling protocols, and internal restrictions designed to reduce unauthorized access, disclosure, loss, or misuse. While no digital system can guarantee absolute security, we take commercially reasonable measures to protect information entrusted to us — including AES-256 encryption, HIPAA-aligned practices, and data stored on AWS India / Azure Health Services — and limit access to authorized personnel and approved service workflows.

• We retain information for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, or enforce agreements.
• Retention periods may vary depending on the nature of the service, regulatory expectations, insurer requirements, litigation risk, or operational necessity.
• Access to stored information is limited based on role, service relevance, confidentiality requirements, and security controls.

• You may request access to the personal information we hold about you, subject to applicable law and verification requirements.
• You may ask us to correct inaccurate or incomplete information where reasonably possible.
• You may withdraw certain consents, object to some communications, or opt out of promotional messages.
• Where deletion is requested, we may still retain limited records where required for legal, security, audit, insurer, or contractual reasons.

We may use cookies, session tools, and analytics technologies to improve usability, remember preferences, monitor performance, and understand aggregate usage behavior. These tools help us maintain functionality and improve the platform experience without changing our commitment to confidentiality.

SafePractix services are not intended for direct use by children under 18 years of age. We do not knowingly collect personal information directly from minors for independent account use through the platform.

We may revise this Privacy Policy from time to time to reflect operational changes, legal developments, product improvements, or security requirements. The updated version published on the website will apply from its stated effective date unless otherwise required by law.

For privacy-related queries, correction requests, access requests, or grievance escalation, please contact us at support@SafePractix.in. Please include sufficient identifying details so we can verify and respond appropriately.